Frequently Asked Question

How do I book a trip with CalmGetaways?

We don’t offer direct bookings on the website because we believe in a more personalized approach. Reach out to us via WhatsApp, phone, or email, and we’ll tailor the best options for you based on your travel style, preferences, and budget.

Does CalmGetaways offer flights?

Yes, but only as part of a complete travel package. We don’t provide standalone flight ticketing, as our focus is on land experiences and in-destination activities. However, if you book a trip with us, we can arrange flights to and from your destination for an additional fee, depending on availability.

Is CalmGetaways a luxury travel agency?

We specialize in premium and high-quality travel experiences, but not every trip is strictly luxury. Our focus is on well-curated journeys that offer comfort, great experiences, and value—whether it’s a cruise, safari, or adventure trip.

Do you have an office?

Yes, we have an office—but we mainly operate online so we can serve you faster and more flexibly. You can reach our team anytime on WhatsApp, phone, or email for help with bookings, itinerary planning, or any travel-related questions.

Need to meet in person? We’re happy to arrange a face-to-face appointment at our office in Meydan.

Which cruise lines does CalmGetaways offer?

We offer a wide range of cruise options, including:

Premium ocean cruises (Royal Caribbean, MSC, Norwegian Cruise Line)
Luxury cruises (Azamara, Regent Seven Seas, Silversea)
Expedition cruises (Hurtigruten, Albatros, and other adventure-focused cruise lines).

Do I need a visa for a cruise?

Visa requirements depend on your nationality and itinerary. Some cruises require Schengen or other visas, while others allow visa-free travel. Contact us for assistance.

What’s included in the cruise price?

Most cruises include accommodation, meals, entertainment, and onboard activities. Luxury and expedition cruises often have additional perks like butler service, all-inclusive dining, and expert-led excursions. Some upgrades, like drinks, WiFi, and specialty dining, may cost extra.

How can I pay for my trip?

We accept multiple payment methods to make booking easy and convenient for you:

‍Credit/Debit Cards – Visa & Mastercard‍
Bank Transfers – Direct payments to our account (processing time varies).‍
Installment Plans – Available for select trips, allowing you to split payments over time.

If you need guidance on payment options, our team will assist you during the booking process.

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Can I pay in installments?

Yes, we offer flexible installment plans on select bookings. The number of installments and payment schedule depend on the cruise line or travel provider.

Is my payment refundable?

Refund policies depend on the specific cruise line, airline, or travel provider. Before confirming your booking, we will clearly explain the cancellation and refund terms.

Do you offer travel insurance?

We highly recommend purchasing travel insurance to protect your trip. While we don’t directly sell travel insurance, we can guide you on the best options that cover trip cancellations, medical emergencies, and other unforeseen situations.

When will I receive my booking confirmation?

Once your payment is processed, you will receive a confirmation email within 24 hours with all the details of your trip, including:

Booking reference number
Cruise or travel itinerary
Payment breakdown
Any additional instructions (e.g., visa requirements, travel tips)

If you don’t receive your confirmation email within 24 hours after your payment, please contact us immediately.

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Can I make changes to my booking?

Changes depend on the terms of the cruise line, airline, or travel provider. Some modifications may be allowed for a fee, while others may not be possible after a certain period.

Can I request special arrangements for my trip?

Absolutely! Whether you need dietary restrictions accommodated, special assistance, or a personalized experience, we’ll take care of the details.

What happens if my trip is canceled?

If your trip is canceled due to unforeseen reasons, you will typically receive a refund, rescheduled date, or travel credit, depending on the provider’s policies.

Do you provide assistance during my trip?

Yes! Our team is available for support before and during your trip. If you face any issues, such as missed flights or lost luggage, you can reach out to us.