CalmGetaways ("we", "us", "our") is committed to respecting and protecting your privacy. This Privacy Policy outlines in detail how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, or use our services.
1. Scope of This Policy
This Privacy Policy applies to all visitors, customers, vendors, and users of our website (www.calmgetaways.com), our digital platforms, and any services or products offered directly or indirectly by CalmGetaways. This policy is governed by the applicable data protection laws in the UAE and aligns with international best practices such as the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
2. Information We Collect
We collect personal data either directly from you, automatically through technology, or from third-party sources.
a. Information You Provide
When you fill out forms, contact us, or use our services, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Passport/nationality details (for travel bookings)
- Travel preferences and health-related information (if relevant)
- Payment and transaction data
- Any other personal information you choose to provide
b. Information Collected Automatically
When you access or use our website, we may automatically collect:
- IP address
- Browser type and version
- Device type and unique device identifiers
- Operating system
- Geographic location (based on IP)
- Referring pages and exit pages
- Date/time stamps
- Usage behavior (scrolling, clicking, form fills)
c. Tracking via Microsoft Clarity
We use Microsoft Clarity, a third-party analytics tool, which captures:
- Session recordings (mouse movements, scrolling, clicks, page visits)
- Heatmaps showing aggregated user activity
- Behavioral metrics (dwell time, rage clicks, abandonment)
Clarity uses first-party and third-party cookies and other tracking technologies to gather this data. This information is non-personally identifiable by default, but may become personally identifiable when combined with other data you provide to us.
3. Legal Bases for Data Collection
We collect and process your data based on one or more of the following legal grounds:
- Your explicit consent (e.g., when subscribing to emails)
- Contractual necessity (e.g., travel bookings)
- Legal obligation (e.g., compliance with travel regulations)
- Legitimate interests (e.g., fraud prevention, analytics)
Where your consent is required, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
4. How We Use Your Data
We use your information to:
- Facilitate travel and booking services
- Provide customer support and confirmations
- Improve our website functionality and performance
- Personalize your experience on our platform
- Send relevant marketing offers and updates (if opted-in)
- Conduct fraud monitoring and cybersecurity checks
- Comply with legal and regulatory obligations
5. Disclosure of Your Information
We may share your data only as needed with:
- Travel partners and vendors (cruise lines, hotels, airlines) to fulfill bookings
- Payment processors for secure transactions
- Analytics providers including Microsoft Clarity and Google Analytics
- Marketing platforms (e.g., Meta, Google Ads) – only if opted in
- Legal authorities, if required by law or in response to valid requests
We do not sell, rent, or trade your personal data.
6. Microsoft Clarity Tracking Disclosure (Full Transparency)
We use Microsoft Clarity and Microsoft Advertising to capture user behavior and optimize our website. This includes:
- Heatmaps
- Session replays
- Clickstream data
- Rage click analysis
- Scroll depth
- JavaScript errors
This data helps us:
- Identify user experience bottlenecks
- Improve web design and navigation
- Detect suspicious activity
- Track user trends over time
Your data may be shared with Microsoft, stored securely, and analyzed using Clarity’s tools. This may involve anonymized behavioral data and metadata, but not sensitive personal data like passport numbers or card details.
You can read more at the Microsoft Privacy Statement.
7. Cookies and Tracking Technologies
We use:
- Essential cookies – for site functionality
- Analytics cookies – for usage measurement
- Advertising cookies – to personalize ads
You can manage your preferences via our cookie consent banner or your browser settings. Disabling cookies may impact site performance.
8. Data Retention Policy
We retain your data for as long as:
- Required to fulfill the purpose it was collected for
- Needed to comply with legal obligations
- Necessary to resolve disputes or enforce our policies
For session replay data (Clarity), retention is capped at 30 days unless anonymized.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time
- Object to or restrict processing
- Receive a copy of your data (data portability)
- File a complaint with a supervisory authority
To exercise your rights, email us at hello@calmgetaways.com.
10. Data Security
We use administrative, technical, and physical safeguards to protect your data. These include:
- SSL encryption
- Firewalls and intrusion detection
- Access controls and user authentication
- Secure third-party vendors
Despite our efforts, no method of transmission is 100% secure.
11. International Data Transfers
Some partners and processors are located outside the UAE. When we transfer data internationally, we ensure:
- The destination has adequate data protection laws
- Standard contractual clauses are in place
- Your rights are preserved regardless of jurisdiction
12. Children’s Privacy
Our website and services are not intended for anyone under 18. We do not knowingly collect data from minors. If informed that such data exists, we will delete it immediately.
13. Third-Party Links
Our site may contain links to other websites. We are not responsible for their privacy practices. Please review their policies before submitting data.
14. Updates to This Policy
We may revise this Privacy Policy at any time. Updates will be posted here, and your continued use of our site means you accept those changes. We encourage you to review this page periodically.
15. Contact Information
If you have any questions or concerns about this policy or your data:
CalmGetaways Travel and Tourism L.L.C-FZ
License No: 2203591.01
Business Center 1, M Floor, The Meydan Hotel
Nad Al Sheba, Dubai, United Arab Emirates
Email: hello@calmgetaways.com
Phone: +971 58 550 1071